FREQUENTLY ASKED QUESTIONS

Subscriptions & Delivery

Q: How do I subscribe?
A:  Click on “Subscribe” at the bottom of the home page (look under “Do Stuff”)
Or call 845-469-9000 or email us at circulation@strausnews.com.

Q: How do you decide who receives the paper free and who has to pay?
A: We have to cut off the free subscriptions somewhere (or we couldn’t stay in business; mailing every week through the US Mail is expensive.) Because we are delivered through the US Mail, we must use their “zip code borders” as our delivery borders for free distribution.  That’s the short answer. 

A:  Want a longer explanation? Read on.   We receive a discounted rate because we go to such a high percentage of the possible addresses in a particular zip code. If we were to mail one paper to House A on a route and a different paper to House B on the same route, none of the papers on the route would go at the discounted rate. 
We’re not too sympathetic to the “it’s not fair my neighbor gets it for free and I don’t” argument.  Perfectly honestly, we think the paper is a great deal at just $35 a year (or less than $.75 a week).  Want to discuss it further?  Call our President, Jeanne Straus, at 845-469-9000.

Q: How can I get a newspaper delivered if my zip code is not shown on the drop down zip code list?
A: Simply subscribe for only $35 a year.

Q: How can I report a delivery problem or stop deliveries while I’m away?
A:  Call us at 845-469-9000 or email circulation@strausnews.com.  Snowbirds, or lake dwellers, please provide us with the stop and re-start date.

Q: How do I change the address at which I receive my paper?
A:  Call us at 845-469-9000 or email circulation@strausnews.com

Q: How do I send a gift subscription?
A:  Call us at 845-469-9000 or email the information to circulation@strausnews.com

Copy of Newspaper, Article or Photo

Q: Where can I pick up a copy of the newspaper?
A: Go to the website and at the top under “Home” select “Where to pickup”

Q: How do I obtain permission to reprint material from the paper?
A:  Send an email to nyoffice@strausnews.com.

Q: How do I obtain a copy of a photo that appeared in the paper?
A: Copies of photographs that have appeared in the paper are available for purchase.
Go to the paper’s website and click on the photos tab; find the photo you wish to purchase and follow the steps.

Questions and Mistakes

Q: What should I do if I find an error, have a complaint, or wish to speak to an editor?
A: If you have an issue about a story,  contact the Managing Editor of the paper whose name is listed on the bottom of page 12 in the print edition or look at the Contact Us section of the website (at the bottom.)  Or send an email to nyoffice@strausnews.com.  If it is about an advertisement, contact the Director of Sales (whose name is also listed on page 12 of the print edition) or look at the Contact Us section of the website or send an email to nyoffice@strausnews.com.

Q: What if my name was published in the police blotter and it said I was arrested, when in fact I was simply given a summons?
A: The term “arrested” is one the police use to mean a whole spectrum of citations. We publish exactly what they give us.

Q: Can I get my name withheld from the police blotter?
A: Unfortunately not. We publish everything the police give us and they are supposed to provide us all arrests.  However, we do block our police blotter from the web crawlers.

Getting a Story, Event, or Announcement in the Newspaper

Q: How do I get publicity for my business event or organization?
A: You can either:

  • Go the website and add your event to our Calendar. Go to the website, click on the Calendar tab at the top. On the left hand side, click on Log On. If you’re a new User, select the arrow below the “Log In” boxes.
  • Submit a press release telling us about your business event or organization. Go to the website and at the bottom under “Do Stuff” select “Submit a press release or announcement.”

Q: How do I send you a press release or announcement of an achievement?
A: Go to the newspaper website and at the bottom of the page under “Do Stuff” click on submit a press release or announcement

Q: How do I submit a “student achievement?”
A: Go to the newspaper website and at the bottom of the page under “Do Stuff” click on submit a press release or announcement

Q: How do I submit an item for publication in paper’s Out and About section or get it in the Calendar? 
A: The newspaper prints calendar items for news events, civic functions and community activities. All items are first published on the web and then the editors select from among the events posted to our online calendar –- depending on how much room there is in the print edition. To get your calendar item seen by the public and the editor, go to the newspaper website and click on the Calendar tab at the top. On the left side of the page, Click Submit an Event. For a more detailed description, click here.

Q: What is your policy on publishing obituaries?
A: We publish obituaries at no charge. Please send them to nyoffice@strausnews.com.

Q: How do I submit a birth, wedding or engagement announcement for publication in the paper?
A: Go to the newspaper website and down at the bottom of the page under “Do Stuff” click on Submit a press release or announcement.

Q: How do I submit a letter to the editor and what are the criteria for getting it published?
A:  Go to the newspaper website and down at the bottom of the page under “Do Stuff” click on Submit a Letter to The Editor. You must include your name and telephone number for verification before we can print the letter in the paper.

Classified Ads

Q: What is the base price of a classified ad?
A:  $13 for a 3 line ad (about 32 characters per line) to run in 2 editions and online with a photo. To see what your ad would look like in print, click on the Classified Tab and select the category you’re interested in. Follow the prompts.

Q: What are the deadlines to purchase and submit a classified ad?
A:  Classified ads go online daily. For the printed papers, the deadline is 2pm Monday if you want to speak with us or 11pm Mondays if you do it yourself online.  

Location & Directions
Q: What is your address?
A:  Our main office (and preferred mailing address) is the first one:
       20 West Ave.
       Chester, NY 10918

       1A Main St.
       Sparta, NJ 

       1499 Union Valley Rd
        West Milford, NJ

        303 W Harford St.
        Milford, PA

Q: What are directions to your office?
A:  Click here